If you would like to use the integration, please get in touch with us at daktela@daktela.com before continuing with the next steps.
See our privacy policy here .
The integration allows you following actions:
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see your assigned tickets (app's Home tab)
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get notified about ticket changes or incoming calls (app's Messages tab)
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create a new ticket in Daktela (via the message's action button Create ticket)
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send a link to the ticket into the thread when you send a message containing #number (e.g. #224123)
To enable the ability to send a link to the ticket within a thread when sending a message, ensure that the channel you are using is connected to the Daktela App.
To achieve this, follow these steps:
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Open the relevant channel.
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Click on the channel's name, displayed in the top panel.
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In the Integrations section, click on Add app.
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Add Daktela app.
Installation steps
Installation steps
Before you start with the installation you need an account on https://hub.daktela.com/ . Get in touch with us at daktela@daktela.com as it is stated above.
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Click the button below or this link .
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Log in into Daktela Hub.
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Allow permission to access to your Slack’s workspace.
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Create a new Slack integration.
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Add Daktela App to your Slack account.
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Click Daktela in the app Section.
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Click Connect an account. The Daktela Hub login page in your browser will open.
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Enter your Username and password.
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Click the button Log in.
Notifications setup
Notifications setup
Once you successfully integrate the Daktela app with Slack you are able to set notification preferences.
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Click Daktela in the App section in your Slack account.
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Click the button Set preferences.
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The button redirects you to the Daktela Labs.
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Log in Daktela Lab, set up preferences and save them.
Screenshots:
