Agent Greetings¶
Go toSettings → Workflows → Agent Greetings to record and manage recordings that you can play back during calls – either automatically after you answer or manually.
Go to Settings → Workflows → Agent greeting to see a list of the greeting.
Greeting Details¶
Fill out theTitle andDescription (optional), then set up your status settings:
| Field | Description |
|---|---|
| Code | Code to call from the phone. May only contain numbers and signs "* #" |
| User | Select user for the recording. |
| Queues | Select queue for the queue. |
| Save your greeting. |
Set up a Recording¶
Click the Add recording button to start. If your greeting already had a recording, you will need to confirm that you would like to overwrite it. If you don't have any greetings yet, create a greeting first. The Record/Upload new own recording window will open. There are 2 ways to set up your recording.
- Select a recording from your computer or drag and drop it into the grey area around the Select files button. Click Save.
- Record your greeting over the phone. Click Continue and follow the on-screen instructions. You must be logged in and ready to record your greeting over the phone.