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No Device Online Error

User cannot make phone calls.

Solution

"No device online" means that the PBX cannot see your phone - the device you use to make calls through the PBX. The phone can be software-based (an application running on your computer) or hardware-based (a physical phone on your desk).

  • Has calling through Daktela ever worked for you before? If not, please contact your IT administrator or supervisor. If yes, let's go through a few points:

  • If you make calls through an application on your computer, we need to know which operating system you use. Please click on the appropriate link.

  • Microsoft Windows

  • macOS
  • If you use a physical phone, it's always worth restarting the phone (unplug it from power for 30 seconds).

  • If the above doesn't help, clearing the cache for the user may help. Please follow these steps:

  • Click on your name or photo in the top right corner.

  • Go to the "My Settings" section.
  • Here you will find the "Clear temporary data" option.

  • Clicking this button will perform a check and clear the cache.

    My Settings page with Clear temporary data button

Info

One common cause of phone connection problems can be a router error. If you encounter such a problem, it may be helpful to try restarting the router.

Didn't find a solution to your problem? Our technical support colleagues will be happy to help. Before you call or write to us, please prepare information that will help us resolve your issue as quickly as possible.

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