Manage Your Preferences

In the preferences, you can manage your push notifications or customise your custom fields or bottom bar. Tap Preferencesin the app menu.

Change the language

Tap Change language. A window will open with a list of languages. Tap the language you want to switch the app to. The app interface will switch to the selected language.

Email settings

Select if you want to automatically add your signature that you use in Daktela in the browser.

Activities settings

In Missed activities, select if you want your default filter to be only your missed activities.

Notifications

The Notifications section controls how incoming chats reach you.

• Realtime chat notifications — off by default. When enabled, incoming chats (web chat, Facebook Messenger, Instagram DM, WhatsApp, Viber and SMS) light up your screen and ring like an incoming call. When disabled, they arrive as a standard push notification, the same as a ticket change.
• Reject chats during calls — available only when Realtime chat notifications is enabled. When on, incoming chats are automatically rejected while you are on a call.

Tip

For more about which notifications ring like an incoming call, see Notifications.

Audio Enhancements

Select if you want to automatically control voice quality:

• Echo cancellation
• Noise suppression (may take a few seconds to take effect)
• Automatic gain control

Customise Navigation Bar

You can customise your bottom navigation bar. Tap and hold the container and drag it to the top section.

Customise dashboard

You can customise your dashboard. Tap and hold the container and drag it to the top section.