Social Media Queue¶
Go to Manage → Queues to set up your Social media queue.
Create a New Social Media Queue/Edit a Social Media Queue¶
Go to Manage → Queues . To create a new queue from scratch,  click Add new and select Social media. To use an existing queue as a template  for your new one, click Clone  in the Actions  column. To edit an existing queue , click its title. The queue details will open.
Social Media Queue Details¶
Fill out the Unique queue number, Title  and Description  (optional), then set up your queue.
Tip
Make sure to set up Connector to pair the queue with the routing you are using.
Warning
Facebook Comments Limitations : only comments added to posts created or edited after the Facebook – Daktela integration is set up will be synced.
Queue Number Auto-Suggestion Daktela will automatically suggest the next available number based on previous numbers of the same queue type (including deleted ones).
Queue Field Details¶
Open more settings using the Extended button in the top right corner.
| Field | Description |
|---|---|
| Advanced settings | |
| Allow description | Turn on to activate the description field as part of the activity created using this queue. Agents can enter a description of the activity. |
| Form save time | Select the time agents have to fill out and save the activity form after the interaction with the customer ends. The Inactive pause will automatically be set after this time runs out. |
| Multiple statuses | Allow or disallow users to set multiple statuses for activities using this queue. |
| Connector settings | |
| Connector | Select a Facebook or Instagram routing to use with this queue. If you haven't set up routing, go to Manage → Routingsto set up your routings. |
| Tickets | |
Save your queue.
Tip
Don't forget to set up:
- which Agents can use the queue.
- the queue's relations.
- the queue's widget scheme. See Queues for instructions.
Notes¶
Least recent activity distribution : the time of the last activity is calculated based on activities in the last 2 hours.