Daktela's Integrations¶
Daktela offers a wide range of integrations designed to develop workflows, improve efficiency, and connect with your existing tools. These integrations span authentication systems, CRM platforms, e-commerce solutions, and reporting tools, ensuring smooth connectivity across your operations.
Authentication Integrations¶
These integrations enable secure and efficient user authentication, simplifying login processes:
- Active Directory & Azure AD: Allow users to log in using existing credentials from your organisation’s Microsoft infrastructure.
- Generic OAuth 2.0 SSO: Supports industry-standard authorisation protocols for web and mobile applications.
- Google: Enables login via Google credentials, integrating seamlessly with G Suite environments.
CRM Synchronisation¶
Daktela integrates with various Customer Relationship Management (CRM) systems to synchronise customer data, streamlining contact and account management:
- HubSpot, Salesforce, Dynamics 365, Pipedrive, SugarCRM: These CRMs offer sales and marketing tools to manage customer interactions.
- RAYNET CRM, SAP Business One, Abra, MoneyS4/S5: Tailored for managing customer and operational processes for SMBs and enterprises.
E-commerce Integrations¶
Designed for online retail, these integrations facilitate smooth store management and customer interaction:
- WooCommerce, PrestaShop, Shoptet, Skyshop: Enable quick integration with popular e-commerce platforms to synchronise customer orders and inventory.
- Shoper: Tailored for Polish e-commerce businesses, simplifying shop management.
Reporting and Productivity Tools¶
To optimise performance tracking and workflow management, Daktela supports:
- Google Data Studio: Visualise your data with custom-built charts and dashboards.
- JIRA: Integrate agile project management for tracking and resolving customer service tasks efficiently.
Resource Management¶
Optimise resource planning with: Generic PBX Device Sync: Synchronise third-party PBX devices with Daktela for unified visibility.
Zapier Integration¶
Daktela also integrates with Zapier, a platform that connects thousands of apps. This enables you to automate workflows and create connections between Daktela and other tools without custom development and coding.