Shifts - Daktela WFM Documentation

Basic Settings

Top Panel

Setting	Description
Active	Indicates if the shift is currently active and available for employee use
Holiday	Determines if the shift can be implemented during designated holiday periods
On Call	Disables queue connectivity checks for employees whose work involves queue-based operations
Allow Shifts to overlap	Permits multiple shifts to occur simultaneously for the same employee
Specify Days	Enables selection of specific days applicable to this shift

Shift Details

Configuration Fields

Field	Purpose
Shift Type Name	Primary identifier for the shift
Abbreviation	"The predefined name of this shift, as it will appear in the technical plan"
Colour	Text color for the abbreviation
Background	Background color for the abbreviation
Description	Explanation of the shift's purpose
Shift Start	Time when the shift begins
Length	Duration in hours from the start time
Range	When enabled, specifies the exact end time instead of using length calculation
Valid From	Initial date when scheduling can begin
Valid To	Final date after which scheduling is prohibited

Breaks

Break Configuration

Employees can take breaks within specified time windows. The time range indicates availability, not duration—the duration is determined by the selected break type.

Break Details

Field	Description
Break Type	Category of break to be taken
Start	Earliest time the break may commence
Length	Hours available for break scheduling from the start time
Range	Specifies the deadline for break scheduling when enabled

Multiple break types can be assigned to a single shift using the Plus function.