Call Centers Documentation¶
Overview¶
This documentation section addresses the integration of Call Centre(s) with Daktela WFM, requiring prior synchronization setup.
Add Call Centre¶
Configuration Details¶
When adding a new call centre to the WFM system, users must complete the following fields:
| Field | Description |
|---|---|
| Name | Create an identifier for the call centre |
| URL | Provide the endpoint address |
| Token | Enter the access credential |
Navigation Context¶
This page is located within the broader Daktela WFM documentation structure: - Parent Section: Integrations - Main Category: Work Force Management
Related Sections¶
The integrations module also covers: - Applications - Queues
Additional WFM documentation includes user management, scheduling, reporting, and administrative configurations across multiple operational domains.